Shipping + Return Policy

RETURNS & EXCHANGES

What is the Save Our Soles online return policy?
We offer exchange or store credit on  any unworn/defective merchandise (with the original shoe box) by mail within 30 days of the order shipment date. All SALE product is final and non-refundable.

How do I process an exchange?
We will gladly exchange your unworn shoes (with the original shoe box) for a different size or product. Email info@sossaveoursoles.ca with the style and size information you are looking for. Follow our return instructions to send back your purchase.

Shipping & Duty

Shipping charges are non-refundable. Return shipping charges are incurred by the client.

Returns must be sent by domestic mail service (Canadian residents use Canada Post and US residents use US Post). Parcels cannot be returned C.O.D. or with a courier service (i.e. FedEx, UPS etc.).

Clients must fully insure return parcel and provide a Postal Service tracking number.

For U.S. and International returns, mark the parcel as "Canadian Goods Return" on customs forms. Duties incurred by SOS as a result of mislabelling or marking as "gift" will be deducted from the refund or store credit amount.

SOS will not refund international duties and taxes.

SOS will not accept liability for shipping loss or damage of return goods. We will not assume responsibility for reimbursement of parcels without proof of delivery to SOS

SOS reserves the right to reject returns that do not comply with policy.

Under $100.00

Standard Shipping

$12.00

Above $100.00

Standard Shipping

Free

5kg - 20kg

Heavy Goods Shipping

$18.00


United States:

Standard Shipping

$20.00

Heavy Goods Shipping

$30.00


When can I expect to receive my order?
Standard shipping takes anywhere from 6-10 business days depending on location. Please note that most orders are ready for shipment within 1-2 days of ordering.

How do I know if my order has shipped?
We will send an order confirmation and tracking number to you via email.

If you have any other questions, please don't hesitate to shoot us an email! 

info@sossaveoursoles.ca